Customer Service

Shipping & Delivery
We ship via FedEx, United States Postal Service, OnTrack, and other courier services depending on the preferred preference of the customer, the destination and the best cost. Our shipments are shipped out on Monday, Wednesday, and Friday. Shipping is paid by the customer.

Privacy & Security
Please read here ->

Returns & Replacements

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can send it back. Depending on the reason, our actions will differ. Please read below for more information.

Change of Mind
If you receive a product and you decide you do not want it, you may return it within 15 days. However, you are responsible for the shipping to get it back to us as well as the shipping you paid to get it to you. A 5-15% restocking fee may also be charged depending on the product.

Defective Products
If the product is defective or damaged we will replace it with a new item. You must call us or email us within 24 hours of receiving the product however. How to Initiate a Return To request a return, please go to << Orders Returns >>. Once you fill out the form, a return authroization number will be given to you and we will tell you how to proceed from there. You may also call us at (949) 484-4230 or email us at info@ecodogsandcats.com


Ordering
You may order online via our website, or by phone.
 
Payment, Pricing & Promotions
We accept Visa, MasterCard, American Express, Discover, and JCB as well as PayPal, Checks, and Money Orders.

Viewing Orders
You may view your orders from your account login.

Updating Account Information
You may update your account information from the accounts page.