Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can send it back. Depending on the reason, our actions will differ. Please read below for more information.
Change of Mind
If you receive a product and you decide you do not want it, you may return it within 15 days. However, you are responsible for the shipping to get it back to us as well as the shipping you paid to get it to you. A 5-15% restocking fee may also be charged depending on the product.
If the product is defective or damaged we will replace it with a new item. You must call us or email us within 24 hours of receiving the product however.
How to Initiate a Return
To request a return, please go to << Returns >>. The link can be found at the bottom of every page as "Returns." Once you fill out the form, a return authroization number will be given to you and we will tell you how to proceed from there. You may also call us at (949) 484-4230 or email us at firstname.lastname@example.org